Privacy and Policy
Privacy Policy of REAM RENTCAR
At REAM RENTCAR, your privacy is our priority. We are committed to protecting your personal data and managing it in compliance with the EU Regulation implemented on May 25, 2018, known as the “General Data Protection Regulation” (GDPR).
Who We Are
REAM RENTCAR is a car rental service located at “Nënë Tereza” Airport and in Golem, Durres, Albania. We strive to provide excellent customer service and ensure a pleasant rental experience.
Your Personal Data
Your personal data may include the following information:
- Name and birth date
- Contact information (Address, phone number, postal code)
- Emergency contact details
- Driver’s license ID number and passport information
- Photo identification
- Rented vehicle information
- Payment card details
- Account information and preferences
- Information regarding any health conditions
How We Use Your Personal Information
We may use the information you provide for the following purposes:
- To process requests and provide the appropriate services to our customers.
- To conclude contracts and assist with services during the rental period (e.g., reservations and rentals).
- To communicate important information and alerts regarding your rental.
- To assist emergency services in case of casualties or accidents by sharing necessary vehicle information.
- To disclose your information to third parties when necessary to protect our business rights, including in cases of unpaid invoices.
- To send relevant marketing communications based on your preferences, where legally permissible.
- To address any personal requests related to health conditions.
- For marketing purposes, including offers and future deals from REAM RENTCAR.
Data Retention
We protect your personal information for as long as necessary to fulfill our business purposes, as outlined below:
- Marketing Purposes: Your personal information related to marketing (including cookies and other identifiers) will be retained for up to 3 years after your last interaction with us.
- Rental Transactions: Information related to your rental contract (signed documents, payment records, etc.) will be retained for up to 3 years after you return the rented vehicle.
- Customer Service Inquiries: Questions and complaints will be held for up to 3 years.
- Legal Matters: If involved in any legal processes or investigations, your information will be retained until the end of the judicial or investigative procedures, plus an additional 3 years.
Cookies
When you use the REAM RENTCAR website, cookies may be automatically placed on your computer’s hard disk. Cookies are small files that store your personal information, facilitating easier access to the website by remembering login details and preferences. There are different types of cookies used for various purposes:
- Necessary Cookies: Essential for the website’s operation.
- Analytical Cookies: Help us monitor site usage for improved user experience.
- Advertising Cookies: Used to tailor advertisements to your preferences.
You have the right to decline cookies while browsing the website. To see your options, click on “Change Settings.”
Your Rights
Under GDPR, your rights include:
- Access to your personal information.
- The right to correct inaccurate data.
- The right to request deletion of your personal information without delay.
- The right to object to the processing of your personal information.
- The right to withdraw your consent at any time.
- The right to restrict certain processing of your personal information.
- Confirmation of whether your personal information is being processed.
- The right to receive your personal information in a structured, machine-readable format.
- The right to opt-out of marketing communications as per the guidelines.
Contact Us
For inquiries regarding our privacy policy, please contact REAM RENTCAR at:
Address:
REAM RENTCAR
“Nënë Tereza” Airport, Tirana, Albania
Phone:
+355 69 400 6005
Email:
support@ream-rentcar.com
Website:
www.ream-rentcar.com
