Terms and conditions
Rental Agreement Terms
Driver Requirements:
The minimum age of the driver is 21 years, and the driver’s license must be valid and issued for more than 1 year.
Rental Period:
The minimum rental period is 2 day. Any delay in returning the car will incur a charge of 1/5 of the daily rental price for each hour.
Payment Obligations:
The renter must pay the total amount stated in the contract, regardless of usage during the rental period. Additionally, the renter is required to pay a deposit at the time of signing the contract. This deposit will be refunded upon the completion of the contract, provided no damages or violations occur.
Vehicle Inspection:
The renter is required to inspect the car before signing the contract and must return it in the same condition as received, along with all listed equipment.
Accidents and Breakdowns:
The renter must immediately notify REAM-RENTCAR of any accidents or breakdowns. If the fault lies with the renter, they are responsible for the costs of returning the car to the rental location.
Damage Responsibility:
The renter is responsible for any defects or damages caused by misuse, including damages to the underside and tires.
Usage Restrictions:
The vehicle must be used for its intended purpose as stated in the registration document. Any use beyond this is prohibited.
Mileage Limit:
The daily rental price includes 250 km; additional kilometers will incur a charge of €0.15/km.
Insurance Coverage:
All vehicles are fully insured with comprehensive coverage.
Authorized Drivers:
Only individuals listed in the contract are permitted to drive the vehicle.
Geographic Restrictions:
The rental contract is valid only within the territory of Albania.
Required Documents for Rental Agreement:
Passport or ID card + valid driver’s license
Refund and Cancellation Policy:
We accept cash and debit cards from major credit card companies (American Express, Diners Club, Eurocard/Mastercard, Visa). All cards must be in the driver’s name.
- Prepayment Conditions: A 100% prepayment is required to secure your reservation.
- Cancellations: Cancellations made 3 days prior to the pickup date will receive a full refund. Cancellations with less than 3 days’ notice will incur a 50% refund. No refund will be provided for cancellations made with less than 24 hours’ notice.
Deposits:
In general, a minimum of € 200 plus the amount due for the rental will be charged to the payment method for security purposes. The deposit for high-value vehicles may be higher. These funds will not be available to you during the rental.
Additional Services:
Driver 2: 5 €/Day
Booster Seat: 5 €/Day
Baby Seat: 5 €/Day
Infant Seat: 5 €/Day
Full Insurance: from 10 €/Day
Fuel Policy:
Vehicles are provided with a full tank of fuel and must be returned in the same condition.
Parking and Traffic Fines:
The responsibility for any parking or traffic fines lies with the renter.
Delivery/Pickup Locations:
Free delivery/pickup at Tirana International Airport and our Golem location during business hours (07:00 – 22:00). An additional charge of €10 applies for delivery/pickup outside of business hours.
Contact Information:
For any inquiries or assistance, feel free to reach out via our website or contact us directly at:
Tel: +355 69 400 6001, Tel: +355 69 400 6005
